Chris
16-07-2004, 07:41 AM
You will have all noticed that the site was down again yesterday.
The official word from my host is this:
Update:
holly is back up as of 9.45PM BST
Update:
Our engineer has been on site throughout the day liasing with our technical director in Manchester. The day has been spent testing the server for common points of failure and hardware issues.
Full checks of all hardware components have now been performed and all appear in working order. At present we are running a full check of the servers disk array. As the server uses complex SCSI disk arrays a full check can take several hours.
If this fails to produce any results we hope to receive a replacement server from our suppliers early Friday morning.
We do understand the inconvenience and disruption caused by such a
failure. However we hope you understand the very uncommon nature of such a problem and that this is the first error we have experienced
on any shared server (of this duration in over 2 years).
We do ask that you hold off on server move requests until the start of UK business hours Friday. The issue may be resolved before this period and such a move may actually cause you further downtime.
Original Post:
Service on holly.34sp.com is intermittent at the moment. We are looking into this and will have it fixed as soon as possible.
An engineer is now on site as holly has become completely unavailable.
On further inspection by the engineer it seems as though this is a hardware failure issue.
We are now trying to isolate the failure and replace the part with spares which we hold at the datacentre.
The official word from my host is this:
Update:
holly is back up as of 9.45PM BST
Update:
Our engineer has been on site throughout the day liasing with our technical director in Manchester. The day has been spent testing the server for common points of failure and hardware issues.
Full checks of all hardware components have now been performed and all appear in working order. At present we are running a full check of the servers disk array. As the server uses complex SCSI disk arrays a full check can take several hours.
If this fails to produce any results we hope to receive a replacement server from our suppliers early Friday morning.
We do understand the inconvenience and disruption caused by such a
failure. However we hope you understand the very uncommon nature of such a problem and that this is the first error we have experienced
on any shared server (of this duration in over 2 years).
We do ask that you hold off on server move requests until the start of UK business hours Friday. The issue may be resolved before this period and such a move may actually cause you further downtime.
Original Post:
Service on holly.34sp.com is intermittent at the moment. We are looking into this and will have it fixed as soon as possible.
An engineer is now on site as holly has become completely unavailable.
On further inspection by the engineer it seems as though this is a hardware failure issue.
We are now trying to isolate the failure and replace the part with spares which we hold at the datacentre.